Process

Four steps, no surprises.

The same shape whether you are buying a set of business cards or a piece of software. The depth changes, the order does not.

A call

Half an hour, no charge. We work out what you need and whether we are the right studio for it.

  • Nothing to prepare in advance
  • We say what the job would take and cost
  • You leave with a rough range

A scoped proposal

A written scope with a fixed price, a list of what is included and what is not, and dates.

  • Fixed price, not an estimate
  • Named deliverables per stage
  • Changes to scope are quoted before they happen

Delivery against milestones

Work arrives in stages you can see and sign off, rather than in one drop at the end.

  • Each milestone is demonstrated
  • Revision rounds are named in the scope
  • You always know what is next

Handover, then care if you want it

Source files, print-ready artwork and the site’s code transfer to you. Care plans are optional and monthly.

  • You own the code and the source files
  • A training call for whoever will maintain it
  • Care plans cancel with 30 days notice
How long it takesweeks of studio time
  1. Business cards and stationery1
  2. Logo and core identity3–4
  3. Full identity with guidelines6–8
  4. Website Sprint, from complete content2

The figures we quote in every scope. Catalogues and automation are quoted per project, so they are not on this chart rather than being guessed at.

A hand sketching a page layout in pencil under a brass desk lamp, with a phone layout drawn on a second sheet

Ten business days, day by day

  1. Before day 1Needs you

    Your text, photographs and access

    The ten days start when these are in and the page list is agreed. We send one short list, so nothing is asked for twice.

  2. Days 1 to 2

    Structure and the first design

    What each page has to do, in what order, and the home page drawn in full for a phone and a laptop.

  3. Days 3 to 4

    The remaining page designs and the form

    Up to six page designs, and the enquiry form written question by question for your trade.

  4. Day 5Needs you

    Your revision round

    You see everything at once and send one consolidated list. That list is the round in the package.

  5. Days 6 to 8

    Build

    Pages built and filled, the form delivering to your inbox, the editor set up for whoever will change text and images.

  6. Day 9

    Checks

    Real phones, loading speed, keyboard and screen reader, a test enquiry end to end.

  7. Day 10

    Launch and handover

    The site goes live on your domain. A call to show you the editor, and everything moves to your accounts.

Three rules that keep it on time

  • The clock starts when your text, photographs and access are in, not when the scope is signed. A late photograph moves the launch by the same number of days.
  • Revisions come as one consolidated list per round. The number of rounds is written into the scope.
  • If the scope changes, the change is priced and agreed before anyone works on it.

Prices for each step are on the pricing page.

Tell us what you are making.

Tell us what you need and we will come back with a scope and a fixed price. If it is quicker to write, the studio inbox is open.